Changes to Reservations Policy:
Any changes made to a reservation will be subject to a further 6% service fee.
Cancellation and Refund Policy:
ToursOnDemands makes every effort to serve our customers better. We also advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come up. If a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.
- 30 or more days prior to departure – 10% of total purchase amount
- 7-29 days prior to departure – 25% of total purchase amount
- 4-6 days prior to departure – 50% of total purchase amount
- Within 3 days prior to departure – 100% of total purchase amount
- Day of departure or no-show – 100% of total purchase amount
Unused features are non-refundable. In addition, there is 6% handling fee added on to the above penalties.
The cancellation fees listed here will apply to all reservations, unless the tour booked has exceptions listed under the “Special Notes” section on the itinerary page.
Cancellation and Refund Procedure:
- You can submit your request via the Contact Us link .
- You can submit your request with detailed explanation directly to ToursOnDemands by mail or fax.